FAQ’s

Shipping/Order Processing

All orders will be shipped via USPS Ground to addresses in the continental United States. Please allow 1-2 business days for processing. You will receive an email notification when your order has shipped. We cannot ship to P.O. Boxes.  Delivery times will vary based on your location. A flat fee of $12.00 will be charged for each transaction. Three day, two day, and overnight services are available for an extra charge with weight and destination determining the price. Please call or email us to arrange for this shipment option. On occassion there may be an instance where a shoe is sold within the store simulataneously with a web order. In this incidence, the web order will be refunded and we will send you an email immediately.

Returns

If your purchase doesn’t work out, please ship it back to us within 7 days of receiving your order. Please call or email to let us know if a purchase is coming back. We are not responsible for shipping costs to return items. Footwear returns must be sent in a proper shipping box with the original shoebox inside. Please do not tape or attach the label to the shoebox. Returned items must be in unworn/new condition in its original box and/or packaging. Sale items are final sale, no returns or exchanges. Worn items will not be accepted and will be returned to the customer. You will be given a full refund, less the cost of shipping. Please allow 3-5 business days to process any returns. Items postmarked after 7 days from receiving date are not eligible for refunds or exchanges. We reserve the right to deny credit for returned merchandise that does not meet our returns policy.

Please ship back insured and prepaid using any traceable method to: Edie’s 500 East Pike Street Seattle WA. 98122  We can not be responsible for any packages that we do not ship ourselves. If there seems to be a manufacturing defect, please contact us by phone or email so that we can discuss the nature of the defect and arrange either repair, exchange, or refund.

Privacy

We will not sell or share any of your information. We take the privacy of our customers very seriously. Your information is only to be used to facilitate the order, payment and shipping.

For more information please visit: http://ediesshoes.com/pages/privacy-policy